Posted 1 year ago
As a Customer Success & Revenue Manager, you will be responsible for maintaining a positive relationship with our clients and ensuring their satisfaction with PMS & RMS products. Our ideal candidate will be skilled as below :
Customer Success Skills :
- Building and maintaining strong relationships with clients to ensure satisfaction and retention
- Taking ownership of customer issues reported and seeing problems through to resolution
- Being up to date with company products and services.
- Train and educate clients on company products/services and the best practices.
- Client onboarding
- Upselling and identifying new business opportunities
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers
Revenue Management Skills :
- Analyze market trends and monitor occupancy rates to develop pricing strategies for clients’ properties
- Use data-driven insights to recommend pricing and promotional strategies to clients
- Collaborate with sales and marketing teams to ensure pricing strategies are aligned with overall business goals
- Conduct regular revenue performance analysis and present findings to senior management
- Manage and provide inputs to the revenue management software tools and systems in the company,
- Stay up to date on industry trends and emerging technologies to ensure software solutions remain competitive and innovative
You are the perfect candidate if the following qualification meets:
- 1 to 3 years experience in a Customer support role within a SaaS product organization
- Empathy, and patience.
- Curiosity and a problem-solving mindset.
- Previous experience at a start-up or in a customer support role or equivalent is front desk roles in hospitality field.
- Strong analytical background – our product is also revenue management and numbers-heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases, Microsoft Excel, Powerpoint
- Experience working with support/service software
- Available to work on different regional timelines
We offer a competitive salary plus commissions, as well as opportunities for career growth and advancement within the company.
If you are a highly motivated and customer-focused individual with a passion for revenue and account management, we would love to connect with you.