{"id":3439,"date":"2023-05-08T11:50:13","date_gmt":"2023-05-08T11:50:13","guid":{"rendered":"https:\/\/mralfred.com\/?post_type=jobpost&#038;p=3439"},"modified":"2023-05-08T11:50:29","modified_gmt":"2023-05-08T11:50:29","slug":"customer-success-manager-latam","status":"publish","type":"jobpost","link":"https:\/\/design.mralfred.com\/es\/jobs\/customer-success-manager-latam\/","title":{"rendered":"Customer Success Manager &#8211; LATAM"},"content":{"rendered":"<p>As a Customer Success &amp; Revenue Manager, you will be responsible for maintaining a positive relationship with our clients and ensuring their satisfaction with PMS &amp; RMS products. Our ideal candidate will be skilled as below :<\/p>\n<p><strong>Customer Success Skills :<\/strong><\/p>\n<ul>\n<li>Building and maintaining strong relationships with clients to ensure satisfaction and retention<\/li>\n<li>Taking ownership of customer issues reported and seeing problems through to resolution<\/li>\n<li>Being up to date with company products and services.<\/li>\n<li>Train and educate clients on company products\/services and the best practices.<\/li>\n<li>Client onboarding<\/li>\n<li>Upselling and identifying new business opportunities<\/li>\n<li>Ensure proper recording and closure of all issues<\/li>\n<li>Answering questions over email, phone calls, &amp; live video calls.<\/li>\n<li>Finding ways to go above &amp; beyond to help customers<\/li>\n<\/ul>\n<p><strong>Revenue Management Skills : <\/strong><\/p>\n<ul>\n<li>Analyze market trends and monitor occupancy rates to develop pricing strategies for clients&#8217; properties<\/li>\n<li>Use data-driven insights to recommend pricing and promotional strategies to clients<\/li>\n<li>Collaborate with sales and marketing teams to ensure pricing strategies are aligned with overall business goals<\/li>\n<li>Conduct regular revenue performance analysis and present findings to senior management<\/li>\n<li>Manage and provide inputs to the revenue management software tools and systems in the company,<\/li>\n<li>Stay up to date on industry trends and emerging technologies to ensure software solutions remain competitive and innovative<\/li>\n<\/ul>\n<p><strong>You are the perfect candidate if the following qualification meets:<\/strong><\/p>\n<ul>\n<li>1 to 3 years experience in a Customer support role within<strong> a SaaS product organization<\/strong><\/li>\n<li>Empathy, and patience.<\/li>\n<li>Curiosity and a problem-solving mindset.<\/li>\n<li>Previous experience at<strong> a start-up<\/strong> or in a customer support role or equivalent is front desk roles in hospitality field.<\/li>\n<li>Strong analytical background &#8211; <strong>our product is also revenue management and numbers-heavy!<\/strong><\/li>\n<li>Solid verbal, written, presentation, and interpersonal communication skills<\/li>\n<li>Experience with Databases, Microsoft Excel, Powerpoint<\/li>\n<li>Experience working with support\/service software<\/li>\n<li>Available to work on <strong>different regional timelines<\/strong><\/li>\n<\/ul>\n<p>We offer a competitive salary plus commissions, as well as opportunities for career growth and advancement within the company.<\/p>\n<p>If you are a highly motivated and customer-focused individual with a passion for revenue and account management, we would love to connect with you.<\/p>","protected":false},"excerpt":{"rendered":"<p>As a Customer Success &amp; Revenue Manager, you will be responsible for maintaining a positive relationship with our clients and ensuring their satisfaction with PMS &amp; RMS products. Our ideal candidate will be skilled as below : Customer Success Skills : Building and maintaining strong relationships with clients to ensure satisfaction and retention Taking ownership <a href=\"https:\/\/design.mralfred.com\/es\/jobs\/customer-success-manager-latam\/\" class=\"more-link\">&#8230;<span class=\"screen-reader-text\">  Customer Success Manager &#8211; LATAM<\/span><\/a><\/p>","protected":false},"author":4,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","jobpost_category":[],"jobpost_job_type":[],"jobpost_location":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/design.mralfred.com\/es\/wp-json\/wp\/v2\/jobpost\/3439"}],"collection":[{"href":"https:\/\/design.mralfred.com\/es\/wp-json\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/design.mralfred.com\/es\/wp-json\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/design.mralfred.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/design.mralfred.com\/es\/wp-json\/wp\/v2\/comments?post=3439"}],"version-history":[{"count":1,"href":"https:\/\/design.mralfred.com\/es\/wp-json\/wp\/v2\/jobpost\/3439\/revisions"}],"predecessor-version":[{"id":3442,"href":"https:\/\/design.mralfred.com\/es\/wp-json\/wp\/v2\/jobpost\/3439\/revisions\/3442"}],"wp:attachment":[{"href":"https:\/\/design.mralfred.com\/es\/wp-json\/wp\/v2\/media?parent=3439"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/design.mralfred.com\/es\/wp-json\/wp\/v2\/jobpost_category?post=3439"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/design.mralfred.com\/es\/wp-json\/wp\/v2\/jobpost_job_type?post=3439"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/design.mralfred.com\/es\/wp-json\/wp\/v2\/jobpost_location?post=3439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}